Creating a positive customer service experience for our customers is the primary focus of every employee at Alura. Our technicians and management share the same view point; to make sure every one of our customers is satisfied. That’s one of the reasons we stand apart from the rest of the IT solutions providers out there. Another strength is the leadership and knowledge of our senior management. Allow us to introduce the leaders who articulate Alura’s customer service promise.
JASON DERSTINE – CEO/President
Jason founded Alura Business Solutions in 2003. A graduate of Temple University with a Bachelors of Science degree in Information Science and Technology and Business Administration, he has a diverse and comprehensive background. He has years of experience in helping small businesses get the maximum return on their investment in their technology systems. Jason is responsible for long and short term customer planning, technology forecasting and keeping Alura on the cutting edge with the latest technologies. It is Jason’s goal to continue to provide quality and affordable technology solutions to all of our customers.
RYAN ROSENKAIMER – Vice President
Ryan joined Alura in 2010 where he worked closely with Jason to restructure Alura’s customer support systems. He holds a Bachelors of Science degree from DeVry University in Computer Information Systems Security. Bringing over 10 years of experience in computer information security and network management support, Ryan also has extensive experience in Unix/Linux, Firewall Security, Web Development/Coding, Virtualization and Microsoft Active Directory environments. Ryan has a great understanding of customer issues and has the skills needed in order to get those issues solved. Ryan brings the experience to help support the most diverse of IT systems.